#4 Wikis
This is quite exciting and I can see applications for our Information Desks as well as for other divisions within the library. Working with colleagues on the slv21 project Service Desk Intranet Portal we discussed using wikis or some similar technology to keep all desk staff informed and up-to-date.
I am impressed by the energy behind some of the American public libraries in connecting up with their local communities and reaching out to their users. Of course being the State Library we can't open up our pages to free-for-all editing but we can connect with our users in learning and discovery programmes in a more dynamic fashion. There's something about websites of large organizations such as ours that have a staid and immovable look about them. I think we need something that's a little more agile and wikis seem to fulfil this function.
wikis